We Love Romance stores your personal information and payment details within a platform which is Level 1 PCI Compliant. It is your responsibility to keep your username and password private, but if you do suspect someone else has logged into your account, they would not be able to access your payment details. If someone has changed your subscription without your permission, please contact us. We also recommend updating your password and payment details as a security precaution. To update your card details, Go to "My Account" and Click "Edit Payment" under your payment details. To change your password, Go to "My Account" and Click "Edit Personal Details"
If you have noticed a payment for We Love Romance on your bank statement and you believe someone else has subscribed using your payment details, please contact your bank to report suspected fraudulent activity on your account. Your bank will liaise with us to resolve this matter.